How long before my order ships?
Orders are processed on Sundays, Tuesdays, and Thursdays, roasted the next business day and shipped on or before the next business day. See the shipping policy here.
Can I return my order?
Because coffee is a perishable product, we cannot accept returns. If for some reason the actual product sustains damage during delivery, we will offer a replacement. See the return/refund policy here.
Does coffee expire?
Coffee should be stored long term between 50 and 70 degrees Fahrenheit, at about 30 to 50 percent humidity.
Coffee beans, ground and roasted, should be kept in an air tight container. You can store roasted coffees for about a year unopened, or 2 years in the freezer, without losing too much flavor. Coffee is still good past these dates if kept properly, however, flavor fades away quickly over time.
How many cups of coffee are in each bag?
As a rule of thumb, 1lb of coffee = 100 tablespoons of coffee, as coffee is sold by weight and consumed by volume. Depending on your method of brewing and desired strength, a 12oz bag should yield approx. 60 standard 9oz cups of coffee and about 80 cups per 16oz bag.
Is it better to buy whole beans or ground?
Buying whole beans and grinding them just before brewing is the best way to maintain freshness and flavor.
What if I have other questions?
You can contact us at firstname.lastname@example.org.